These Terms and Conditions govern your use for A2Z AFRICA KENYA. websites: https://www.a2z.co.ke/. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
1. CONTRACTUAL PARTNER
These Terms and Conditions govern the supply by us of any product ordered by A2Z AFRICA KENYA
By using any of our websites, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use these websites.
In these Terms and Conditions, when we refer to we, us or our, we mean A2Z AFRICA KENYA . Where we refer to you, your or the customer, we mean you, the person using the Services.
2. OFFER AND CONTRACT CLOSING
By ordering on our websites, you confirm that you are at least 18 years of age and accept our Terms and Conditions. A2Z AFRICA KENYA will send you a confirmation of your order per mail. This confirmation does not constitute acceptance of your order as no contract for the purchase of the selected goods will be formed until we receive and proof your payment. A2Z AFRICA KENYA reserves the right to cancel or decline any order without giving further details.
3. PLACING AN ORDER
In order to place an order, you are at least 18 years old. If you are a minor, ask your parents or legal representatives to place the order in your name. However, if you are between 14 and 18 years of age, you can request information about products. In any case, it is advisable to have your parents or legal representatives before navigating and/or registering on our websites or mobile applications so that they can explain any questions that arise. If you are under 14, please do not give us any personal information, as we cannot accept them.
Once you have accessed to our websites, you must fill out the form with the necessary personal data that are requested and must click on the Pay button to confirm the purchase.
When you have finished your order, we will send you an email with the details of your order.
In case there is any problem with the delivery of your order, we will contact you as soon as possible to inform you about the situation and suggest alternative products that you may wish to purchase. Or offer the refund of the amount paid when placing the order.
You may cancel the order at any time and at no additional cost, provided that it has not been invoiced and sent through the shipping company. If the parcel has left our warehouse, you may reject it when being delivered by the shipping company.
The products availability on our websites may constantly changes and reflects the situation in real time. By adding an item to the shopping basket, it does not guarantee that it will be reserved for you, as other customers may have already purchased it. Only when the payment process has been completed, the product is effectively reserved for the customer.
A2Z AFRICA KENYA will make every effort to provide you with the products listed in your order confirmation. However, there may be times when it is impossible for us to supply such products because, for example, a stock issue. In these cases we will contact you to inform you and suggest alternative products that you may wish to purchase.
4. SUPPLY OF PRODUCTS
A2Z AFRICA KENYA will supply the products indicated into the order confirmation, in accordance with these Terms and Conditions.
5. PRESENTATION OF PRODUCTS
The items available are described and presented with as much precision as possible. You must read the description of each product in order to know the specific details and properties. The choice and purchase of a product is the sole responsibility of the customer. However, should an error or omission occur within the information, A2Z AFRICA KENYA cannot be held responsible. All customers are invited to inform A2Z AFRICA KENYA of any error that can be found in a product description.
6. PRODUCTS AVAILABILITY
A2Z AFRICA KENYA offers a great range of items, most of them are in stock other have to be ordered on demand. If the item is in stock, you will find the information directly next to the estimated delivery date.
A2Z AFRICA KENYA offers several payment methods, all of them, who guarantees the security of your payments and Mar Payments Services S.L. to prevent fraudulent payments. If our security department suspects an anomaly or fraud, Tradeinn Retail Services S.L. reserves the right to cancel the transaction for security reasons.
Our main payment methods are PayPal, Credit/Debit card, Apple Pay, Klarna, Google Pay and DIRECTebanking. Please keep in mind that offered payment methods may vary by the country of destination. Once all items have been added to the basket and you already selected the courier, all available payment methods for your destination country will be shown.
When placing an order, you can choose your delivery option once all items have been added to the basket. Tradeinn Retail Services S.L. will ship your order to the address you provided when placing your order. To ensure the safe delivery of your parcel, the courier company needs a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot. In case your parcel could not be delivered due to any reason, such as incorrect address, wrong delivery details, refuse of the parcel, etc., it will normally be returned directly to us. Please keep in mind we can only refund your paid product price, once the parcel has arrived back at our warehouse and any item could be verified. You will receive the refund of the paid product price by the same payment method you used when placing the order. Any paid shipping fees cannot be refunded.
Shipping claims management:
Claims for packages marked “delivered must be filed after 3 days and before 15 days from the date the package was marked “delivered.”
Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 3 days and within 30 days from the last tracking update.
To submit your claim, please go to MY ACCOUNT, select the order, click on Contact and finally choose the option: I have checked the tracking and I have a problem with the delivery of my order.
If you selected to purchased Route+ insurance when placing the order and you have an issue with the shipment, you have to submit the claim directly with Route.
To process your claim with Route, you can do so through the mobile app offered by Route for iOS or Android devices. You can also do it through the email you received from Route after placing your order, or filling the online claim form:
As an official dealer of each brand Tradeinn Retail Services S.L. sells, all our offered items are covered by a 2 years manufacturer´s warranty. We offer guarantee service by collecting the affected item/s at our cost and resend them to the manufacturer as well as process all further handling. If a fabrication defect is recognized by the manufacturer, all the generated shipment costs, both for the return shipment as for the shipment of the replaced or repaired item, are at our expense. We reserve the right to refuse the exchange of an item in case the returned item doesn´t arrive in the conditions indicated in our returns policy. So once we receive any answer regarding your case, we will be able to act immediately as indicated by the brand. You will be informed directly by us if the guarantee has been accepted and if so, if the manufacturer will repair or replace the item.
11. RETURNS AND RIGHT OF WITHDRAWAL
Tradeinn Retail Services S.L. gives you the right to return your purchased item/s without having to give a reason, at any time within 30 days beginning on the day after you received the goods. You can return any item within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). Please note that there are certain products that cannot be returned except in the case of defective products such as products that do not allow their return due to hygienic or health protection reasons if it has been unsealed by you after delivery (for example cosmetic products) , or that they were, after delivery, inseparably mixed with other products; products that can deteriorate or expire quickly (for example, food or products that are perishable or subject to an expiration date); sealed sound or video recordings or sealed software if they were unsealed by you upon delivery; goods made to your specifications or clearly personalized, including custom boots, custom jerseys, custom soccer gloves, or skies with mounted bindings.
Please find all further information here: Returns.
You have the right to revoke from the contract without the need to provide any reason within 30 days beginning on the day after you received the goods. All items must be unworn and in their original condition. In order to exercise your revocation right, you must inform us by using the return form by means of a clear declaration of your revocation of this purchase.
To Tradeinn Retail Services S.L. – C/ Pirineus 9, – 17460 Celrà (Spain), or through our Returns page.
Model of withdrawal form:
I, __________________________________________________________ hereby give you notice that I withdraw from my contract of sale ______________________ of the following goods ___________________________________________________ Ordered on __/__/__/ / Received on __/__/__/ Name of consumer(s) __________________________________________________ Address of consumer(s) ____________________________________________ Date __/__/__/
12. REVIEWS AND COMMENTS
We encourage you to leave reviews, comments and product questions on our websites. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our websites as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on our websites.
Tradeinn Retail Services S.L. undertakes to make available to the Client all the necessary information regarding the products and orders. Tradeinn Retail Services S.L. does not guarantee the execution of the present conditions in case of force majeure, in case of fault of the Client or in case of an unforeseeable event by a person outside the contract.
You undertake to fill in the order forms and their fields according to the instructions indicated. Tradeinn Retail Services S.L. will protect the data in accordance with the law. You also undertake to pay the price of the product, with the corresponding taxes and shipping costs.
We remind you that it is advisable to keep a copy of the data contained in the products purchased. Tradeinn Retail Services S.L. is not responsible for any loss of data, files or, in general, for any damage resulting from a failure by the Client to back up the data contained in the products purchased.
Tradeinn Retail Services S.L. is not responsible for any consequences that may result from improper use of the products sold in its online shops.
You declare that all personal information provided to Tradeinn Retail Services S.L. for the proper assembly of the bindings on the skis is complete, correct and truthful, and that you know that it is essential for your own safety to do so. You exempt Tradeinn Retail Services S.L. from any liability or legal contingency in the event of an accident occurring as a result of having provided erroneous or inaccurate data with respect to the true physical data of you, as well as in the event that you have manipulated the bindings once mounted by Tradeinn Retail Services S.L.
Thanks to the direct collaboration of Tradeinn Retail Services S.L. with Oxfam Intermón, Tradeinn Retail Services S.L. gives the opportunity to all the customers to collaborate with Oxfam Intermon and support solidary causes. It is a very simple and totally safe donation system. You choose the amount you want to donate and the shopping basket value is increased automatically. 100% of the donations will go to Oxfam Intermón. If the order is cancelled, the amount donated to Oxfam Intermón will be not refunded.
15. PROTECTION OF PERSONAL DATA AND COMMENTS
Tradeinn Retail Services S.L. is committed to protecting your privacy. We inform you that the personal data you provide will be processed in order to provide the services and / or to deliver the requested products if you make a purchase, and in order to facilitate, even by electronic means, commercial information.
The responsible for these treatments is Tradeinn Retail Services S.L. with registered office at C/ Pirineus, 9, 17460 Celrà (Girona), Spain. Phone: +34 93 220 00 89.
You can contact the data protection delegate of Tradeinn (DPD) through the following electronic address: email@example.com.
The legal basis of the treatment in case you are a client is the execution of the contract in which you are a party.
The legal basis of the commercial information is your express consent, because when you register, you give your express authorization for us to send you commercial information, including by electronic means.
Whenever you wish, you can unsubscribe from our newsletter and revoke this express consent, to stop receiving this type of email. To do this, you can unsubscribe at any time, via the My Account section or by clicking the unsubscribe link available in all promotional emails sent by Tradeinn Retail Services S.L.
When you sign up, you agree to provide us with valid personal data that allows the provision of the service by Tradeinn Retail Services S.L. and your correct identification as a registered user. These personal data that you must provide us are essential to send the information and / or the orders and the preparation of the invoices.
The absence of these data or their inaccuracy will lead to the impossibility to send information and / or delivery of orders. If an order can not be delivered for this reason, it will be automatically cancelled.
Only Tradeinn Retail Services S.L. will be responsible for the user´s personal data. The data you provided are stored in a file owned by Tradeinn Retail Services S.L. that complies with current regulations on data protection.
Tradeinn Retail Services S.L. undertakes to comply with the duty of secrecy of such data, as well as to treat them with confidentiality, assuming the necessary measures to avoid alteration, loss, treatment or unauthorized access, as set out in Regulation (EU) 2016 / 679 of the European Parliament and of the Council of 27 April 2016.
Also, Tradeinn Retail Services S.L. undertakes not to use such personal data for purposes other than the purpose of the service provided through its websites or commercial bulletins, which offer information on product offers for direct sale through the Internet and non-transmission of them to third parties, unless they necessarily intervene in the execution of the object of the contract.
In the same way, you expressly consent to the transfer and / or international transfer of your data to companies with whom it is necessary to share them for the successful completion of the order or the sending of information, such as transport companies, parcel companies, messaging, payment, logistics, professional hosting services and data management, online chat providers, web analytics services, etc. You are informed that your data may be or will be transferred to these companies.
This consent may be revoked at any time by means of a signed document with the reference ´REVOCATION OF CONSENT´, addressed to Tradeinn Retail Services S.L.
In addition, you have the right to access the information we have about you, to rectify it, to suppress it, to oppose your treatment, to request the limitation of the treatment or to request the portability of your data. For this, you only need to communicate it by means of a signed document, enclosing a photocopy of any valid official document that proves your identity, addressed to: TRADEINN RETAIL SERVICES S.L. C / Pirineus, 9. 17460 Celrà. Girona – Spain; Or by email to firstname.lastname@example.org.
In addition, we inform you that you also have the right to file a claim with a control authority, such as the Spanish Agency for data protection.
16. INTELLECTUAL PROPERTY AND COPYRIGHT
All content of the online shops of Tradeinn Retail Services S.L. (Illustrations, texts, descriptions, own brands, images, videos …) is property of Tradeinn Retail Services S.L. The third-party trademarks are property of their owners. Any partial and total reproduction of the content by any processes and by any medium are subjected to prior and express authorization to Tradeinn Retail Services S.L. or any right holders.
Tradeinn Retail Services S.L. is not responsible for the misuse of our websites contents, the responsibility is exclusively for the user who accesses them or uses them.
Tradeinn Retail Services S.L. declines all responsibility of any disputes arising from the exchange of information between users through our websites. The responsibility of publishing data and information through their websites is in any case for those who published them.
We are happy for you to link to our websites but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to our websites, you must do so without delay.
Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
18. AMENDMENT TO THE TERMS AND CONDITIONS
We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the site will be deemed to constitute acceptance of the new Terms and Conditions.
19. GOVERNED LAW
These Terms and Conditions and your use of the websites shall be governed by and construed in accordance with Spanish law. You submit to the exclusive jurisdiction of the Spanish courts to settle any dispute which may arise under these Terms and Conditions. Link to the platform of the European Commission :