RETURNS & REFUNDS
RETURNING AN ITEM
You can initiate a return within 3 days after delivery / collection for Eligible reasons or Change of mind:
Eligible reasons – wrong, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process).”Change of mind”- You can return items if you change your mind goods can be exchanged if an only if, the goods are in the same condition they were before dispatch.
When returning an item, Ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. Events and Tickets are not eligible for return.
Get your refund faster when you drop off your return at A2Z AFRICA.
Find below the list of product categories that cannot be returned because of change of mind: